Meet Diana, From Quality Control Specialist to Operations Manager
With a rich background in quality control and a passion for excellence, Diana O. brings a wealth of experience to her role as Operations Manager at Imperial Service Systems. Her journey with the company began as a Quality Control Specialist, where she honed her skills in ensuring the highest standards of cleanliness and service. Diana’s dedication and expertise quickly propelled her into her current leadership position.
Diana's commitment to quality control is rooted in her 10 years of experience as a lab technician, where precision and attention to detail were essential. She has seamlessly translated this meticulous approach to the janitorial services industry, where she champions Imperial's TRUE quality control system. This system, which operates as an independent unit, ensures unbiased and rigorous evaluations of our commercial cleaning teams, guaranteeing that we consistently deliver on our promise of a clean facility and peace of mind.
As Operations Manager, Diana oversees area managers and is also responsible for customer relationships. She is a firm believer in proactive communication and building strong, lasting relationships with our clients. Diana understands that every client has unique needs, and she excels at educating them on the nuances of commercial cleaning to ensure they receive the most effective and efficient service possible.
Diana's leadership is also instrumental in upholding our 24/7 LIVE customer service promise. She has a proven track record of responding swiftly and effectively to emergencies, from broken pipes at 2:00 am to unexpected spills, ensuring that our clients' facilities are always safe and operational. Her ability to remain calm and find solutions under pressure is a testament to her experience and dedication.
Diana's journey from a QC specialist to Operations Manager is a reflection of her hard work, expertise, and commitment to the Imperial standard of excellence. Her leadership and shining positive attitude ensure that we not only meet but exceed our clients' expectations, solidifying our reputation as a trusted partner in commercial cleaning and janitorial services.
