Meet Mark C., VP of Operations
With over three decades of experience in the janitorial industry, Mark C. is a seasoned professional who has risen through the ranks to become the Vice President of Operations at Imperial Service Systems. His journey is a testament to his dedication, expertise, and deep understanding of the commercial cleaning business.
A Hands-On Journey to Leadership
Mark's career began in 1994 when he was working as a janitor at Jewel Osco. After that, he joined Imperial Service Systems as a Day Porter at the Motorola building in Arlington Heights. This hands-on experience gave him a foundational understanding of the day-to-day operations and challenges of commercial cleaning. His duties included maintaining restrooms, managing waste in cafeterias, and ensuring the overall cleanliness of the facility.
His hard work and commitment did not go unnoticed. He was soon transferred to a similar role at US Robotics in Des Plaines, where he continued to hone his skills for about a year and a half.
A Leader in the Making
Mark's leadership potential was quickly recognized, and he was offered a supervisor position at McDonald's Corporation's headquarters, specifically at the Hamburger University. After three years in this role, he was promoted to Area Manager back at Imperial, where he was responsible for overseeing 30 buildings.
From there, his career trajectory continued upward in the janitorial services industry. He was promoted to Assistant Operations Manager, then to Operations Manager, and eventually to Director of Operations before assuming his current role as Vice President of Operations.
An Authority in the Janitorial Industry
Mark's extensive experience has given him a unique perspective on the evolution of the janitorial industry and commercial cleaning over the past 30 years. He has witnessed firsthand the changes in cleaning technologies, from the development of chemical-free stripping processes to the introduction of robotic cleaning equipment.
His deep knowledge of the industry, from the ground up, makes him an invaluable asset to Imperial Service Systems and a trusted authority for our clients.
Committed to TRUE Quality Control
Mark's journey from Janitor to VP of Operations is a reflection of Imperial Service Systems' commitment to excellence. His experience at every level of the company ensures that our "TRUE quality control" is not just a promise, but a reality. This independent unit of the company, which evaluates our cleaning teams, is a testament to our dedication to providing the highest quality service.
Ready for Any Challenge, 24/7
Mark understands that emergencies can happen at any time. That's why he is a strong advocate for our "24/7 customer service." Whether it's a broken pipe or an unexpected spill, our team is always ready to respond quickly and efficiently, minimizing disruption to your business.
Flexible and Client-Focused
At Imperial Service Systems, we believe in earning your business every day. That's why we offer "30-day agreements" with no long-term contracts. This flexibility, championed by leaders like Mark, ensures that we are always focused on meeting your needs and exceeding your expectations.
With Mark C. at the helm of our operations, you can be confident that you are partnering with a company that has the experience, knowledge, and authority to handle all your commercial cleaning needs.
