Mark Kopec | Operations Manager

With over 35 years of dedicated experience in the janitorial services industry, Mark Kopec is a seasoned and highly capable Operations Manager at Imperial Service Systems. His career journey, beginning as a hands-on janitor at age 19 and advancing through every level of supervision, has provided him with an unparalleled, 360-degree understanding of facility maintenance and client management. Having worked with some of the largest janitorial companies in the Chicago area, Mark brings a wealth of knowledge to every project.

Mark's expertise is most evident in his proactive approach to problem-solving and crisis management. He is adept at making critical decisions under pressure, such as managing a major weekend flood at a client facility without direct contact to prevent catastrophic damage and business downtime. He believes in a collaborative approach, fostering strong relationships with clients and subcontractors to solve problems effectively and ensure clear communication across all channels.

A key part of his role is implementing Imperial's Guaranteed Smooth Transition for new clients. This process involves in-depth walkthroughs weeks in advance to understand a client's specific needs and pain points with previous providers. By overstaffing on the first night of service, he ensures a "wow experience" and sets a new standard for quality from day one. Mark's deep-rooted experience and commitment to proactive, client-first solutions make him a vital asset to both the Imperial team and the clients he serves.