Lynette Olguin is a key member of the team, bringing 4 years of focused Quality Control (QC) experience backed by over 15 years in customer relationship management. This unique blend of skills makes her uniquely capable of translating client expectations into measurable service standards. As a Quality Control Specialist, Lynette ensures service excellence by employing meticulous auditing and inspection protocols, driven by a deep understanding of client-first priorities. She uses her extensive background in customer relationships to build rapport, effectively communicate findings, and work collaboratively with operations teams to guarantee service delivery consistently meets or exceeds Imperial’s high standards and client-specific needs.